Refund and cancellation policy

Draft for review. This text has not yet been checked by a lawyer. Do not take payments until it has been.

Last updated: November 2026

Please read this before you start a paid plan. By starting a free trial or paying for Gen Z Parent Guide, you agree to this policy and to our terms of use.

1. The free trial is your chance to decide

Every new paid plan starts with a 7-day free trial. You can read the full issues during the trial. The first payment is taken automatically when the trial ends. To avoid any charge, cancel before the trial ends.

2. Plans renew automatically

Monthly (Rs 99) and yearly (Rs 899) plans renew automatically at the end of each period until you cancel. Your bank or UPI app and our payment provider will send you the pre-debit notice that the rules require before each charge. It is your responsibility to cancel before a renewal if you do not want to continue.

3. How to cancel

Cancel at any time from the Account page, or by writing to us from your registered email address. Cancelling stops future charges. You keep access until the end of the period you have already paid for. Cancelling does not refund the period you are in.

4. Fees are not refundable

Our content is digital and you can read it as soon as you pay. For that reason, all fees are non-refundable once charged. This includes partial or unused periods, issues you did not read, a change of mind, a decision that the content is not right for your family, and forgetting to cancel before a renewal. Yearly plans are not refunded in part or pro rata if you cancel part-way through the year.

5. The only cases where we refund

• You were charged twice for the same period.
• You were charged after we had received your valid cancellation, and your cancellation reached us before the renewal date.
• A charge you did not authorise, reported to us within 7 days of the charge date.
• We were unable to give you access for a continuous period because of a fault on our side. In that case we may, at our choice, extend your plan for the same period or refund that period.

6. How to ask for a refund

Write to genzparentguide@gmail.com within 7 days of the charge, from the email address on your account. Include the date, the amount and the payment reference. We will acknowledge your message within 2 working days and give you a decision within 30 days. An approved refund is sent to the original payment method, normally within 7 working days. Your bank may take longer to show it.

7. Goodwill

We may, at our sole discretion, offer a refund or a credit outside the cases above. Doing so once does not oblige us to do it again.

8. Disputes with your bank

Please contact us before you raise a dispute or chargeback with your bank or card company. We can often fix the problem quickly. If a payment is disputed without contacting us first, we may suspend your account while it is resolved.

9. Your legal rights

Nothing in this policy limits any right you have under Indian law that cannot be excluded.

10. Payments

Payments are processed by Razorpay. Their terms also apply to the payment itself. We never see or store your card or UPI details.

Contact

genzparentguide@gmail.com · Grievance Officer: Jay